Shipping policy
Shipping & Delivery Policy
We currently offer Local Delivery and Store Pickup only. We do not offer standard shipping (postage) at this time.
Local Delivery
We provide local delivery services within a 75km radius of our warehouse in Acacia Ridge, Brisbane QLD.
Delivery Rates & Minimums Our delivery fees are based on the driving distance from our warehouse:
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Zone 1 (0km – 25km):
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Delivery Cost: $25.00
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Minimum Order Requirement: $200.00
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Zone 2 (25km – 75km):
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Delivery Cost: $50.00
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Minimum Order Requirement: $350.00
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Delivery Timing Please allow 3-5 business days for your order to be processed and delivered. We will contact you if there are any unexpected delays.
Order Confirmation You will receive an order confirmation email immediately upon purchase. You will receive a second notification once your order is out for delivery.
Local Pickup
Free local pickup is available from our Acacia Ridge location. Please select "Pick up" at checkout.
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Pickup Time: 9am - 4pm Monday to Friday
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Instructions: Please wait for your "Ready for Pickup" email notification before arriving at the store.
Please Note: Certain oversized or special items are marked as "Pickup Only" in their product description and are not eligible for local delivery.
For special orders or orders needing to be delivered outside of the 75km please email info@frankiesfirewood.com.au with your request and delivery information.